The fiber optic uses glass or plastic wires to transmit data through the light, which allowing for much faster speeds and greater stability than traditional technologies such as DSL or coaxial cable. In addition, fiber is less susceptible to interference and provides the same speed upstream as downstream, ideal for video calls and online gaming.

The recommended speed depends on your online activities:
– Basic navigation and social networks: 10-20 Mbps.
– HD streaming and video calls: 25-50 Mbps.
- 4K streaming, online gaming and multiple users: 100 Mbps or more. If you have multiple devices connected or work from home, a faster connection will provide a smoother experience.

You can check coverage in our coverage section here,or by contacting our customer support team. We are constantly expanding our fiber network to reach more areas.

Cuantos más dispositivos estén conectados simultáneamente a la red (como teléfonos, laptops, televisores, consolas de videojuegos), mayor será la demanda de ancho de banda. Para evitar disminuciones en la velocidad, te recomendamos contratar un plan adecuado al número de usuarios y dispositivos en tu hogar.

Yes, our fiber-optic connection is ideal for HD video calls, online gaming and any other activity that requires low latency and high speed. We offer a fast and stable connection to ensure an excellent experience in these activities.

If you experience connection problems, first reboot your modem.(Do not disconnect any cables from your computer, as this may affect the connection)

If the problem persists, please contact our technical support team, who will guide you to resolve the issue or send a technician if necessary during business hours.

The installation time depends on the location and existing infrastructure, but it is generally done within 24 to 48 hours after confirming the availability of the service in your area. Our technicians will provide you with an estimated date and time at the time of contracting the service.

It is not necessary. When you sign up for our fiber-optic service, we provide you with a fiber-compatible modem or router at no additional cost. However, if you wish to use your own equipment, make sure it is compatible with fiber optic connections.

 Yes, you can change to a higher or lower plan at any time according to your needs. Just contact us and we will guide you through the process to adjust your plan according to your usage needs.

We do not require a contract.

Yes, with a minimum of 1 month of use and outstanding balance at 0.