Move closer to the modem (the farther away you are, the weaker the signal).
Click on the following link https://www.speedtest.net/Click the “Start” button and wait for the measurement to finish.
Once the test is completed successfully, check your download and upload speed to see your current speed.
Keys to a better Wi-Fi experience:
- Connecting your devices with a cable gives you more speed and leaves the Wi-Fi freer.
- We recommend connecting things like your smart TV and game console with a direct cable.
- The more devices using your Wi-Fi, the slower the connection you will feel.
Problems with your Wi-Fi connection?
These factors may play a role:
- Structure and characteristics of the home.
- Modem distance.
- Old or outdated equipment.
- Network congestion at peak hours and usage at the same time.
- Number of connected devices.
- Excess of speed demand compared to the contracted speed in your Internet plan.
Frequently Asked Questions (FAQ)
If you still have questions, you can contact us by clicking on the inquiry button.
The fiber optic uses glass or plastic wires to transmit data through the light, which allowing for much faster speeds and greater stability than traditional technologies such as DSL or coaxial cable. In addition, fiber is less susceptible to interference and provides the same speed upstream as downstream, ideal for video calls and online gaming.
The recommended speed depends on your online activities:
– Basic navigation and social networks: 10-20 Mbps.
– HD streaming and video calls: 25-50 Mbps.
- 4K streaming, online gaming and multiple users: 100 Mbps or more. If you have multiple devices connected or work from home, a faster connection will provide a smoother experience.
You can check coverage in our coverage section here,or by contacting our customer support team. We are constantly expanding our fiber network to reach more areas.
Yes, our fiber-optic connection is ideal for HD video calls, online gaming and any other activity that requires low latency and high speed. We offer a fast and stable connection to ensure an excellent experience in these activities.
If you experience connection problems, first reboot your modem.(Do not disconnect any cables from your computer, as this may affect the connection)
If the problem persists, please contact our technical support team, who will guide you to resolve the issue or send a technician if necessary during business hours.
The installation time depends on the location and existing infrastructure, but it is generally done within 24 to 48 hours after confirming the availability of the service in your area. Our technicians will provide you with an estimated date and time at the time of contracting the service.
Yes, you can change to a higher or lower plan at any time according to your needs. Just contact us and we will guide you through the process to adjust your plan according to your usage needs.
We do not require a contract.
Yes, with a minimum of 1 month of use and outstanding balance at 0.
Contact Us
Customer Service Phone
Contact us at +1 (809) 571-1040 for requests and/or complaints.
Our Offices
Find your nearest office in Sosua, Gaspar Hernandez o en Veragua.