Privacy policy

Controller: Cable Atlantico, SRL (De Lancer), Dominican Republic · WhatsApp +1 809-722-9814 · Phone +1 809-571-1040 · cabledelancer.com

This policy explains what data the app "Check My De Lancer Internet" (Android, package com.fensolutions.checkmy.delancer) uses, why, and your rights under Dominican Law 172-13 on personal data protection.

What the app does

It checks your De Lancer internet connection on your phone: connection, Wi-Fi, router, websites, speed and, if you choose, the devices on your Wi-Fi. It asks before every step. It works only on De Lancer's network and does not run in the background.

What data is used

• Your connection's internet (IP) address: at the start the app asks De Lancer's server whether you are on its network and identifies your service (for example, whether it is suspended).
• What you choose to send: only when you press Send, and only what you tick: the test results; optionally the nearby Wi-Fi networks (name, signal, channel), the devices at home (IP and MAC addresses, names) and the phone model; and what you type (name, phone, contract number, message).

Purpose: so that De Lancer support can find and fix problems with your service. Not used for advertising or profiling.

Permissions

Location: Android requires it to show Wi-Fi networks; the app does not store or send your location. Microphone: only during a support call that you start. The app does not access your contacts, photos, messages or files.

Sharing

With nobody else. The data reaches De Lancer's servers (the fenomon system, run by De Lancer). fensolutions develops the app and the system and does not receive your data. The speed test downloads and uploads test data to a speed server (Cloudflare or De Lancer's own), without personal data. The app contains no advertising, analytics or third-party tracking.

Security

Data travels encrypted (HTTPS) and is stored on De Lancer's servers, accessible only to its staff.

Retention, deletion and your rights

Reports are kept as long as support needs them, at most one year, and then deleted. You can ask to see, correct or delete your data, or object to its use, by contacting De Lancer on WhatsApp or by phone (above), with the report code if you have it; we answer within 30 days. Uninstalling the app deletes everything it stored on the phone.

Children

The app is for De Lancer customers and is not directed at children under 13.

Changes

We will publish any change on this page with a new date.